CIS Privacy Policy

We are committed to protecting the privacy and security of our users' and customers' data. This Privacy Policy outlines how we collect, process, store, and protect your personal information. By using our services, you consent to the practices described in this policy.

1. Data Collection

1.1 Information We Collect

We may collect the following types of information:

Personal Information: Name, email address, phone number, and other contact details.
Business Information: Company name, job title, and business address.
Vehicle Information: Vehicle Identification Number (VIN), vehicle make, model, year, and condition.
Usage Data: Information about how you use our services.
Third-Party Client Data: Information received from our clients about their clients, which may include personal and business information.

1.2 How We Collect Information

Directly from You: When you provide it to us through our website, inspection system, forms, or during interactions with our team.
Automatically: Through cookies and similar tracking technologies when you use our website or services.
From Our Clients: When they provide us with data about their clients to perform our services.

2. Data Processing

2.1 Purpose of Data Processing

We process your data to:

Provide and improve our services.
Communicate with you regarding our services.
Ensure the security and integrity of our services.
Perform services on behalf of our clients, which may include processing their clients' data.

2.2 Legal Basis for Processing

We process your personal data based on:

Your consent.
The necessity to perform a contract with you.
Compliance with legal obligations.
Our legitimate interests, provided they do not override your rights.

3. Data Storage

3.1 Data Retention

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.

3.2 Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. This includes encryption, access controls, and regular security assessments.

4. Data Sharing

4.1 Third-Party Service Providers

We may share your personal data with third-party service providers who perform services on our behalf, such as payment processing, data analysis, and customer support. These providers are obligated to protect your data and use it only for the purposes for which it was shared.

**When necessary, we may share third-party client data with service providers who assist us in providing our services to clients.

4.2 Legal Requirements

We may disclose your personal data if required by law or in response to valid requests by public authorities (e.g., a court or government agency).

5. Your Rights

5.1 Access and Correction

You have the right to access and correct your personal data. You can update your information by contacting us at info@custom-inspection-solutions.com.

**If we process third-party client data on behalf of our clients, any requests to access or correct this data should be directed to the respective client who provided us with the data.

5.2 Data Deletion

You have the right to request the deletion of your personal data, subject to certain exceptions (e.g., for legal compliance).

**Requests to delete third-party client data should be directed to the respective client who provided us with the data.

5.3 Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format.

6. Security

6.1 Security Measures

We take the security of your personal data very seriously and have implemented a variety of measures to ensure its protection, including:

Encryption: We use strong encryption methods to protect your data during transmission and while stored.
Access Controls: Only authorized personnel have access to your data, and they are required to adhere to strict confidentiality obligations.
Regular Security Assessments: We regularly review and update our security practices to safeguard your data against unauthorized access, disclosure, alteration, and destruction.
Two-Factor Authentication (2FA): We use two-factor authentication to add an extra layer of security to your accounts.

**When handling third-party client data, we apply the same rigorous security measures to ensure its protection.

6.2 Incident Response

In the event of a data breach or security incident, we have a comprehensive incident response plan in place to:

Immediately contain and mitigate the breach.
Notify affected individuals and relevant authorities as required by law.
Conduct a thorough investigation to understand the cause and impact of the breach.
Implement measures to prevent future breaches.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other factors. We will notify you of any significant changes by posting the new policy on our website and updating the effective date.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our data protection practices, please contact us at:
info@custom-inspection-solutions.com